Discreet Delivery

At Globex Logistic, we understand the importance of protecting your valuable shipments. Our comprehensive shipping insurance provides peace of mind by covering loss, damage, or missing items during transit. We stand behind every package we handle and are committed to making the claims process straightforward and fair.

Coverage Details

Our insurance protects your shipment against:

• Physical damage caused by handling, accidents, or unforeseen events during transportation.
• Total loss or theft of the entire shipment.
• Missing items or partial loss when the package arrives with contents unaccounted for.

Coverage applies from the moment we pick up your package until it is successfully delivered to the confirmed address.

Insurance Fees

Insurance is optional and available at an additional fee. The cost depends on several factors including:

• The declared value of your shipment
• The type of product being shipped
• The level of risk associated with the item (such as fragility, perishability, or special handling requirements)
• The shipping route and service selected

During checkout or when requesting a quote, our system will calculate the exact insurance premium based on your specific shipment details. You can choose to add insurance or decline it if you prefer to self-insure.

Important Terms & Conditions

• You must declare the accurate value of your goods at the time of shipping. Over- or under-declaring may affect your claim.
• High-value items, pets, electronics, fragile goods, and specialty cargo may require additional documentation or higher premiums.
• Insurance does not cover indirect losses, delays, or damages resulting from improper packaging by the sender.
• Claims must be submitted within 7 days of delivery (or expected delivery for lost shipments) along with supporting evidence such as photos, receipts, and a detailed description of the issue.
• All claims are subject to review and approval based on our investigation.

How to File a Claim

1. Contact our support team immediately at support@globexlogistic.com or through your account dashboard.
2. Provide your tracking number, shipment details, and relevant documentation.
3. Our dedicated claims team will guide you through the process and work to resolve your case promptly and fairly.

At Globex Logistic, your satisfaction and trust are our top priorities. Our insurance policy is designed to give you confidence that your shipment is protected every step of the way. For questions about coverage or to add insurance to your next delivery, reach out to our team or select the option during booking.

Thank you for choosing Globex Logistic — where reliability and protection go hand in hand.