Privacy Policy

At Globex Logistic, we are committed to protecting your privacy and handling your personal information with the highest level of care and responsibility. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us as a customer.

Information We Collect

We collect information that helps us provide safe, efficient, and personalized shipping services. This may include:

• Personal Information: Name, contact details, address, email, and phone number provided during account creation, quote requests, or shipment bookings.
• Shipment Details: Information about the packages or pets you ship, including sender and recipient addresses, contents description, and special handling instructions.
• Payment Information: Billing details processed securely through trusted third-party payment processors.
• Tracking and Usage Data: Information collected automatically through cookies, tracking technologies, and website analytics, such as IP address, browser type, and pages visited.
• Communication Records: Details from customer support interactions, emails, or calls with our team.

How We Use Your Information

We use the collected information to:

• Process and manage your shipments, including pickup, delivery, and tracking.
• Provide customer support and respond to your inquiries.
• Improve our services, website functionality, and overall customer experience.
• Send important updates, service notifications, and promotional communications (you can opt out at any time).
• Comply with legal obligations, prevent fraud, and ensure the security of our operations.

Sharing Your Information

We do not sell your personal information. We may share data only in the following limited circumstances:

• With trusted service partners (such as DHL, FedEx, USPS, and other carriers) strictly necessary to complete your delivery.
• With payment processors and technology providers who help us operate our services securely.
• When required by law, court order, or government authority.
• In the event of a business transfer, merger, or acquisition, where your information may be transferred as part of the transaction.